As per law, you have 14 days to exercise your right of withdrawal. In both cases of Return and Withdrawal, please follow the procedures below within the specified timeframes. You can request a return automatically by logging into your account and clicking on the RETURNS section. We recommend that you still send an email to our official address

info@bigupstore.com 

By entering your order number as the subject and attaching a photo of the product you wish to return, specifying the reasons.
You will receive a response within 24 business hours of receiving your email. We recommend that you follow the instructions provided in response to your email, and especially that you adhere to the deadlines and procedures for returning your merchandise.We will find the best solution based on and in agreement with your needs, such as a voucher, a refund, or a replacement of the item.
The procedures will, in any case, be communicated to you via email.

Parcels are dispatched within 2 days of payment receipt and are shipped via Sda courier. We will provide you with a link to track your package online. Shipping costs include handling and packing fees as well as postage. Handling costs are fixed, whereas transport costs vary according to the total weight of the shipment. We advise you to group your items into a single order, as it is not possible to combine two separate orders placed independently; therefore, shipping costs will be charged for each of them. Special attention will be paid to fragile items during packaging.